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How permatawin Handles Your Account Data

Your account data — including wallet details for DANA, OVO, and GoPay — is handled with strict access controls and stored only for as long as your account requires it.

DANA, OVO, GoPay wallet data protectedAccount access secured with OTP verificationData requests answered via live supportCookies managed per your browser settingsRetention policy tied to active account status
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permatawin How permatawin Handles Your Account Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is stored, want to request a correction, or need to know what information we hold on your account, our support team is available around the clock. You can reach us through live chat directly inside your account dashboard, via email for written requests that require a paper trail, or through our Indonesia support line for wallet-linked account queries involving DANA, OVO, or GoPay. Most data enquiries are acknowledged within one business day.

Live Chat Support Access live chat from inside your account dashboard at any time. Our Indonesia support team handles data access requests, wallet verification questions, and account privacy concerns — available around the clock for active account holders.
Email Data Requests Send written data requests — including requests to access, correct, or delete your stored information — to our support email. We acknowledge written requests within one business day and aim to resolve them promptly, subject to identity verification.
Account Help Centre Your account settings panel includes a direct path to submit privacy-related requests. Use this for wallet unlinking, cookie preference changes, or to flag any concern about how your DANA, OVO, or GoPay data appears in your account history.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

permatawin applies several layers of account and data protection across every part of the platform — from the moment you register through every deposit and withdrawal you make via local wallets. Here is a plain account of how each area works.

Account Security and OTP Verification

Every login to your account requires OTP verification sent to your registered mobile number. This step prevents unauthorised access even if your password is compromised.

Wallet Data Handling — DANA, OVO, GoPay

When you link a DANA, OVO, or GoPay wallet for withdrawals, we store only the tokenised identifier — not your full wallet credentials.

Cookie Policy and Browser Controls

We use session cookies to keep your lobby state between pages and analytics cookies to understand which sections you visit most. You can adjust cookie preferences through your browser settings at any time.

Data Retention and Account Closure

Active account data is retained for as long as your account remains open. After you close your account, we retain only what local law requires for the applicable period, then delete or anonymise your records.

Who Can Access Your Data

Access to your stored personal and payment data is restricted to a small group of authorised personnel — specifically those who operate account verification, fraud screening, and payment reconciliation.

How to Request Changes or Corrections

To correct inaccurate account data — such as a mismatched wallet name or outdated contact number — submit a request through live chat or support email with your account ID and the specific field you need updated.

Common Questions About Your Privacy on permatawin

These are the questions our account holders ask most often about how their data is collected, stored, and managed. If your question is not covered here, reach our support team through live chat inside your account.

We collect your registered name, contact number, email address, and the wallet identifiers you provide for DANA, OVO, or GoPay deposits and withdrawals. We also collect session and device data to secure your login — this is limited to what is needed to operate and verify your account.

We do not sell your data. We share only what is strictly necessary — for example, passing a tokenised wallet identifier to DANA, OVO, or GoPay when processing a withdrawal. No advertising partner or data broker receives your personal or payment information.

Wallet identifiers are stored in tokenised form only. Your full wallet number, PIN, and credentials never touch our servers — payment processing routes directly through each wallet provider's secure infrastructure. Only the token reference needed to initiate a transfer is retained on our side.

Yes. Submit a data access request through our support email or live chat with your account ID. We will compile and send you a summary of the personal and account data we hold. Identity verification is required before we release any data summary to protect your account.

Contact support via live chat or email, specify the field you need corrected or the data you want removed, and include your account ID. For payment-linked records such as a registered wallet name, we require identity verification before making changes to prevent unauthorised edits.

After account closure, we retain only what applicable local law requires for the relevant period. Once that retention period ends, your records are deleted or anonymised. You can request confirmation of your deletion status by contacting support after your account closure is processed.

We use session cookies to maintain your lobby state and analytics cookies to understand site usage patterns. You can disable analytics cookies through your browser settings at any time without affecting login or deposit functionality. Session cookies are required for the account to function correctly.

Every login requires OTP verification sent to your registered mobile number. This applies even if you are logging in from a device you have used before. Our support team will never ask you to share your OTP code — treat any such request as a sign of a third-party fraud attempt.

Our data practices apply to all active accounts. However, access to our platform and specific services depends on local law and whether your region permits access. Where local data protection rules are stricter than our standard policy, those local rules take precedence for accounts in that region.

Contact our support team immediately via live chat inside your account dashboard. For DANA, OVO, or GoPay wallet concerns, also contact your wallet provider directly. Our team will investigate the account activity, freeze further access if needed, and follow up within one business day.

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